Your facial verification data is only used for the purpose of verifying your profile, so as to help ensure a safe community on Wable. This data is not shared with any third parties. This data is stored safely for 14 days, before it is deleted securely. For more information, you can visit our Privacy Policy.

The photo verification check is a quick and easy video selfie that all users are required to complete upon sign up. The verification involves what is called a liveness check. The Liveness Check detects the face in your video and helps to determine whether the video was taken by a real, live person, and that it was not digitally altered or manipulated to help avoid fake users and impersonators accessing Wable.

We want Wable to be a safe and enjoyable place for meaningful connections to blossom, so we have implemented safety measures including a compulsory photo verification which uses liveness detection technology to help ensure only real, live people are accessing Wable. We use this technology to deter fake users and impersonators.

As Wable is a community designed to make meaningful connections, it is important to us to maintain a high level of safety and protection for our users. Our Community Guidelines were created to ensure that everyone who joins the app understands and complies with our values of kindness, equality, respect and fairness. In addition to our Community Guidelines, we encourage our community to hold each other accountable. If you know someone has broken the rules, we will never hesitate to take action. Please report any and all inappropriate behaviour – we've got your back. 1. Meeting in a public place like a restaurant, cafe or busy areas with lots of people around. It is advised not to give out your address over the internet. 2. Telling someone you know and trust like a family member or good friend where you are going and whom you are meeting. 3. If someone is persistent in acquiring more information about where you live or to meet somewhere private or late at night, it is best to report them and move on.

1. Always be cautious about sharing your personal information Your phone number, home address, and any other private details about your life are all yours and should be kept private. Strongly consider keeping them secret until you feel confident that you can trust the person you’re speaking with. You should also never share any personal information including any form of personal identification (e.g. bank cards, passport, driver's license etc). Safety can even start before speaking with anyone on the app. Be aware that your profile can contain lots of personal information as well. If the information in your profile could be used to locate you, it might be worth omitting. For example: It’s recommended to leave out specifics about where you work/study for example. Do you love going on walks at your favourite spot? It may be safest to avoid posting a photo that shows you in a specific location that you frequently visit. 2. Never under any circumstances share financial information or transfer money Even after trust is established with someone, there is never any reason to share your bank information any any circumstances. If someone asks for payment information (e.g., bank details, mother’s maiden name, credit card numbers), report them immediately and do not engage in conversation further. 3. Think twice about changing platforms you chat to your Wable matches on It is very important to be safe online. If someone asks you to leave Wable and go to another app to have a conversation it is strongly recommended that you do not, as we cannot ensure the safety of those sites. 4. Use Our Block/Report Feature We take your safety seriously, and anyone who violates our Community Guidelines will not be welcome on Wable. The best way to bring our attention to an account that is behaving innapropriately is to use our in-app reporting option. All reports are kept completely anonymous, so a reported user will never know who flagged their account and why. If you ever miss the opportunity to report someone within the app (e.g., because you unmatched with the user or you deleted your account), it is not too late! You can always make a report via our Contact Us button in the app, or by emailing us at support@hellowable.com. Our team takes every report seriously and is always willing to help. Not sure if what you experienced is worthy of a report? Always trust your gut; if it doesn’t feel right, it most likely isn’t. Our team will investigate and take appropriate action.

As Wable is a community designed to make meaningful connections, it is important to us to maintaina high level of safety and protection for our users. Our Community Guidelines were created to ensure that everyone who joins the app understands and complies with our values of kindness, equality, respect and fairness. In addition to our Community Guidelines, we encourage our community to hold each other accountable. If you know someone has broken the rules, we will never hesitate to take action. Please report any and all inappropriate behaviour – we've got your back.

If you notice any suspicious activity on your account, such as information you haven't uploaded or messages you haven't sent here are some things you can do to ensure your account is secure. SMS verification login In order to keep your account safe, we require an SMS code verification when you login using your mobile phone number. If someone else were to attempt to access your account using your phone number, they wouldn't be able to login successfully without the SMS verification code. It is very important that you never share these codes with anyone. Facebook login If you think someone has gained unauthorized access to your Facebook account, Visit Facebooks Help center for immediate and direct support: https://www.facebook.com/help. Apple account If you think someone has gained unauthorized access to your Apple account visit Apple help center for immediate and direct support: https://support.apple.com/en-euro/apps. Gmail account If you think someone has gained unauthorized access to your Gmail account visit Gmail's help center for immediate and direct support: https://support.google.com/mail/?hl=en#topic=7065107. Need more help? Contact us and provide a detailed description of your situation with as much detail as possible, so we can get you the right support and help you need, as soon as possible. Please don’t hesitate to contact support@hellowable.com anytime.

Our privacy policy and this FAQ page may answer some of your questions. However, if you feel your question is unanswered, contact us at: privacy@hellowable.com.

You can get in touch with our team for technical support and general questions via support@wable.com.

We prioritize the privacy and security of your personal information. Rest assured that we have strict measures in place to protect your data. Check our privacy policy for more details. You can find our privacy policy at: https://www.hellowable.com/privacy.

If you wish to block or unmatch someone, go to their profile, and you'll find the option to block or unmatch. This ensures that you have control over your connections.

Please report any suspicious profiles or inappropriate behaviour to our support team at support@hellowable.com immediately. We take such matters seriously and will take appropriate action to maintain a safe and positive environment for our users.

Wable does not tolerate any inappropriate behaviour and users found to be in breach of our community guidelines will not be welcome on the app. Everyone has the right to a safe and enjoyable experience on Wable. To keep yourself and the Wable community safe, please report any inappropriate behaviour to us or report the user. Reports are anonymous, so a reported user won’t know who flagged their account. Not sure what constitutes inappropriate behaviour? Here are some examples of what you should report: Any threats to your health, safety or overall wellbeing. Derogatory language or hate speech, including but not limited to sexism and racism. Harrassment. Unsolicited or nonconsensual sexual content. Spam. External links that make you uncomfortable.

Wable is free and will always be free! Our team at Wable strives to give everyone an equal opportunity to have meaningful connections. We have an optional premium subscription for an enhanced experience on the app for $9.99 per month. You can feel good about opting for Wable premium with $1 from every premium subscription donated to a nominated charity/organisation doing great work within the neurodivergent community.

Wable Premium is a subscription that allows for an enhanced experience on the app with special features. Wable Premium is $9.99 per month with $1 from every subscription donated to a nominated charity/organisation doing great work within the neurodivergent community.

For Apple: If you would like to cancel your Wable subscription, follow these steps: Go to your phone Settings. Tap on your Apple ID at the top of the screen (you may need to sign in here or use Touch or Face ID). Tap on "Subscriptions". Tap on the subscription that you want to manage. Note: If you don’t see a Wable subscription but are still being charged, make sure that you’re signed in with the correct Apple ID. If you require any assistance, please feel free to reach out to support@hellowable.com Use the options to manage your subscription. You can cancel your subscription by selecting “Cancel Subscription”. Important Note: When you cancel, your subscription will stop at the end of the current billing cycle. If you uninstall the app, your subscription won’t cancel. For Android: On your Android device, go to subscriptions in Google Play. Select the subscription you want to cancel. Tap Cancel subscription. Follow the instructions. Important note: When you uninstall the app, your subscription won't be cancelled.

For security reasons, Wable does not allow users to change phone numbers associated with their accounts. We are not able to update a phone number on your behalf. Instead, we can offer to delete the account associated with the your phone number so you can start a fresh account with your current phone number. Please note that doing this will completely erase your old account. If you would like to delete your old account entirely and start a fresh account with your current phone number, please contact support@hellowable.com. In your email to us, please include your old phone number and written confirmation that we may go ahead and delete your old account.